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Corona-Info: Actually you can still order in our online shop. Our online shop is updated several times a day, also at the week-end. All arctiles, which are marked as in stock can be shipped immediately. Please, note, that the delivery may take longer than stated. You can reach us per e-mail any time; our telephone is not available permanantly.

Right of withdrawal

Please read the following information about cancelling an order from our shop. A sample right of withdrawal form you can find here.
The following terms for the "Right of withdrawal" have been drawn up in the German language. This English translation is provided only for purposes of understanding. Should the content of the English version be different, the German version shall take precedence.

Right of withdrawal instructions for the delivery of wares

If you are a consumer, i.e. a natural person, who makes a legal transaction for a purpose, which does neither concern its commercial nor its free-lance activity, the following holds:

Right of withdrawal instructions for the delivery of wares

Right of withdrawal

You have the right to withdraw this contract within fourteen days without giving any reasons.

The right of withdrawal period is fourteen days starting at the day, at which you or a third person authorized by you which is not the carrier, has accepted the last ware.

In order to apply your right of withdrawal you have to inform us (ScanDig GmbH, Albert-Schweitzer-Straße 15b, 82008 Unterhaching, Fax: (089) 66550677, e-mail:, Phone: (089) 66550676) about your decision to revoke this contract with a clear statement (e.g. a letter sent by post, a fax or an e-mail). Therefore you can use the enclosed sample right of withdrawal form, which, however, is not prescribed. In order to keep the right of withdrawal deadline it is sufficient that you send the message about applying the right of withdrawal before the end of the right of withdrawal deadline.

Consequences of withdrawal

If you withdraw this contract, we have to refund you all payments received by you, including the delivery costs (except additional costs which arise when you have chosen a different delivery method than the cheapest offered standard delivery method), immediately and not later than fourteen days after the day at which we have received your message about the withdrawal of the contract. For this back payment we use the same payment instrument you have used for the original transaction, except we have explicitly agreed something different with you; in no case for this back payment any fees will by charged to you. We have the right to refuse the back payment until we have received the wares or you have brought the proof that you have sent back the wares, depending on which is the earlier moment.

You have to send back or hand over the wares immediately and in any case not later than fourteen days after the day, at which you inform us about the withdrawal of the contract. The deadline is kept if you send the wares before the end of the fourteen days period. You bear the immediate costs for the return shipment of the wares. These costs are 50,00 Euro for wares which cannot be sent back normally by post due to their constitution.

You have to come up for a possible loss in value of the wares only if this loss in value can be traced back to a handling which is not necessary for the examination of the constitution, properties and functionalty of the wares.

End of the right of withdrawal instructions for the delivery of wares

Exceptions from the right of withdrawal

There is no right of withdrawal for distance selling contracts for the delivery of wares, which are not prefabricated and for their production an individual selection or designation of the consumer is relevant or which are explicitly tailored to the personal demands of the consumer.

There is no right of withdrawal for distance selling contracts for the delivery of computer software in a sealed package, if the seal has been removed after the delivery. This also holds for software which is delivered in a bundle with hardware.

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