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Shipping infos

This page provides an overview on the shipping costs to different countries as well as important information about sending parcels to various countries with various parcel services.

Important shipping information

Shipping times

In our online shop you find the shipping time of each product directly on the product page. If the shipping time is given in days, working days (Monday - Friday) are meant. If we receive an order and/or payment until 12 o'clock at a working day we ship your parcel on the same day, if it contains stock ware. Parcels are usually delivered within one day in Germany, in other European countries the shipment takes 1-2 days longer.
 
If you order several articles with different shipping times within one order, we will send all articles in one common parcel except we have agreed to something different with you. In this case for the complete shipment the delivery time is that, which holds for the arcticle of your order with the longest delivery time.
 

Shipping costs

Our shipping costs depend on the order value and the country of delivery. For a delivery within Germany you can choose between the parcel services DHL and DPD. For an international delivery the parcel service is given. The following chart provides an overview about the shipping costs depending on the country and the order value:
 
Country / Order value
Parcel service
up to 1000  
up to 2000  
more than 2000 
Germany
DPD
DHL
8,00
10,50
8,00
10,50
8,00
10,50
Belgium, Czech Republic, Denmark, France, Great Britain, Luxembourg, Netherlands
DPD
DHL
20,00
25,00
25,00
30,00
30,00
35,00
Finland, Italy, Spain, Sweden
DHL
30,00
35,00
40,00
Austria
DPD
DHL
30,00
35,00
35,00
40,00
40,00
45,00
Poland
DPD
45,00
50,00
55,00
Switzerland, Liechtenstein
DHL
35,00
60,00
90,00

 
Please, contact us, if you whish a delivery to a different country. If possible, we will calculate individual shipment costs on the base of your desired articles.
 

Delivery to Switzerland

We can supply our customers from Switzerland tax-free. Our shop displays the net value without taxes. The swiss customs charges 8% swiss VAT at delivery. We do not provide a subsequent refund of the VAT. If you pick up your goods in our store we have to charge german VAT, which we can not refund subsequently.
 
Note: Our scanners are delivered with a power cable, which can be used in many European coutries. For our Swiss customers we have a specific power cord with 3 pins in our product line.
 

Delivery to the Canarian Islands

We can supply our customers from the Canarian Islands tax-free. Our shop displays the net value without taxes. At the import local taxes/custom fees will be charged. We do not provide a subsequent refund of the VAT. If you pick up your goods in our store we have to charge german VAT, which we can not refund subsequently.
 

VAT for delivery within the EU with VAT ID No.

If you provide a Europe-wide valid VAT Identification Number, which entitles you to shop without VAT within the EU, with your order we deliver VAT-free. Only the net amounts will be listed on your confirmation of order. Before we create the official order confirmation we will check if the given VAT id no. is valid. If you pick up your goods in our store we have to charge german VAT which we can not refund subsequently.
 

Delivery with DHL or DPD

We only send goods in insured parcels. You can choose between delivery with DPD (Dynamic Parcel Distribution) and DHL (Deutsche Post) when delivering within Germany.
 
If the DPD deliverer does not come across anyone he leaves a notification card with a service number and tries to deliver two more times on the following working days. If the DHL deliverer does not come across anyone within Germany he leaves a notification card that the parcel can be picked up at your local post office.
 
If you wish a delivery to a German container freight station please specify the according station address as shipping address. Choose DHL as delivery service. DPD does not deliver to container freight stations.
 

Notes on cash on delivery

Shipping with cash on delivery is only possible within Germany for an order between 50 and 3500 . If we receive your cash on delivery order before 12 o'clock noon we will send your packet the same day, so that it will be delivered the next working day as a general rule.
 
When paying cash on delivery with DHL (Deutsche Post) the deliverer charges 2,00 extra. The maximum order value for cash on delivery is 2500 with DPD and 3500 with DHL. The maximum order value for cash on delivery to DHL Packstation is 1500 .
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