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Corona-Info: Actually you can still order in our online shop. Our online shop is updated several times a day, also at the week-end. All arctiles, which are marked as in stock can be shipped immediately. Please, note, that the delivery may take longer than stated. You can reach us per e-mail any time; our telephone is not available permanantly.

Shipping infos

This page provides an overview on the shipping costs to different countries as well as important information about sending parcels to various countries with various parcel services.

Important shipping information

Shipping times

In our online shop you find the shipping time of each product directly on the product page. If the shipping time is given in days, working days (Monday - Friday) are meant. If we receive an order and/or payment until 12 o'clock at a working day we ship your parcel on the same day, if it contains stock ware. Parcels are usually delivered within one day in Germany, in other European countries the shipment takes 1-2 days longer.
If you order several articles with different shipping times within one order, we will send all articles in one common parcel except we have agreed to something different with you. In this case for the complete shipment the delivery time is that, which holds for the arcticle of your order with the longest delivery time.

Shipping costs

Our shipping costs depend on the order value and the country of delivery. For a delivery within Germany you can choose between the parcel services DHL and DPD. For an international delivery the parcel service is given. The following chart provides an overview about the shipping costs depending on the country and the order value:
Country / Order value
Parcel service
up to 1000  
up to 2000  
more than 2000 
Austria, Belgium, Denmark, France, Italy, Luxembourg, Netherlands, Poland, Spain
Great Britain, Ireland
Switzerland, Liechtenstein
Please, contact us, if you whish a delivery to a different country. If possible, we will calculate individual shipment costs on the base of your desired articles.

Delivery to Switzerland

We can supply our customers from Switzerland tax-free. Our shop displays the net value without taxes. The swiss customs charges 7,7% swiss VAT at delivery. We do not provide a subsequent refund of the VAT. If you pick up your goods in our store we have to charge german VAT, which we can not refund subsequently. We do not deliver a Swiss order to a German delivery address.
Note: Our scanners are delivered with a power cable, which can be used in many European coutries. For our Swiss customers we have a specific power cord with 3 pins in our product line.

VAT for delivery within the EU with VAT ID No.

If you provide a Europe-wide valid VAT Identification Number, which entitles you to shop without VAT within the EU, with your order we deliver VAT-free. Only the net amounts will be listed on your confirmation of order. Before we create the official order confirmation we will check if the given VAT id no. is valid. If you pick up your goods in our store we have to charge german VAT which we can not refund subsequently.

Delivery with DHL or DPD

We only send goods in insured parcels. You can choose between delivery with DPD (Dynamic Parcel Distribution) and DHL (Deutsche Post) when delivering within Germany.
If the DPD deliverer does not come across anyone he leaves a notification card with a service number and tries to deliver two more times on the following working days. If the DHL deliverer does not come across anyone within Germany he leaves a notification card that the parcel can be picked up at your local post office.
If you wish a delivery to a German container freight station please specify the according station address as shipping address. Choose DHL as delivery service. DPD does not deliver to container freight stations.

Notes on cash on delivery

Shipping with cash on delivery is only possible within Germany with DHL for an invoice value up to 3500 (limit from DHL). If we receive your cash on delivery order before 12 o'clock noon we will send your packet the same day, so that it will be delivered the next working day as a general rule.
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